You are under a hood, on a road test, or writing an estimate. The phone rings anyway — and the customer who cannot reach you calls the shop down the road instead.
Caller name, callback number, year/make/model, the symptom in the customer’s own words, whether the car is drivable, and the day they want it in.
The agent gathers, it never diagnoses. It will not quote a repair, guess at a fault code, or promise a turnaround your bay cannot hold.
Answering the phone is half of it. The other half is the work already sitting in your customer list — leads nobody called back, and cars that are due.
A quote request comes through your website, Google, or a marketplace listing. Most shops see it hours later — by then the customer has called three other places and booked with whoever answered first.
The agent calls that lead back quickly, confirms the vehicle and what they need, captures the window they want, and hands you a lead worth calling. If nobody picks up, it retries on a schedule you set instead of quitting after one attempt.
Your database is full of earned work nobody has the hours to chase: the oil change that came due last month, the brake job a customer declined in the spring, the winter tires sitting on your rack.
An outbound agent works that list on a cadence you choose, has a real conversation about what is due, and captures the customers who want to book — filling bays on slow weeks.
Outbound calling in Canada is regulated, and we treat that as part of the build rather than something you have to figure out. Campaigns run only against contact lists and consent records you confirm during setup, and reminder-style follow-up to your own customers is scoped differently from anything promotional. Who gets called, why, how often, and how opt-outs are handled is agreed with you before the first call goes out. If something you want is not clean, we will say so rather than build it.
Outbound calling is part of the Multi-Location tier, scoped per engagement — Front Desk and Shop Floor cover inbound answering.
The agent asks shop-specific intake questions in plain language, without pretending to diagnose the fault over the phone.
A no-start or a tow-in gets flagged and escalated by your rules. A tire quote gets summarized and left for the morning.
Name, number, vehicle, symptom, drivability, and requested window land on your phone by SMS.
Setup included on Front Desk, custom setup quoted up front on the others. Go past your included calls and overage is billed by the minute — we text you at 80% so it never comes as a surprise.
Live within 2 business days of your setup call.
Cancel anytime before your renewal date and your service runs through the month you have paid for. No contract, no cancellation fee. Payments are non-refundable once onboarding begins.
Live within 3–5 business days of your setup call.
Cancel anytime before your renewal date and your service runs through the month you have paid for. No contract, no cancellation fee. Payments are non-refundable once onboarding begins.
Live within 7–14 business days, depending on scope.
Cancel anytime before your renewal date and your service runs through the month you have paid for. No contract, no cancellation fee. Payments are non-refundable once onboarding begins.
Outbound campaigns are scoped per engagement, including who is called and consent. Book a call to discuss.
Outbound calling — speed-to-lead and service follow-up — is part of the Multi-Location tier and is scoped per engagement. Front Desk and Shop Floor cover inbound call answering.
We will walk through your call volume, the calls your bay is missing, and exactly how the intake would work for your shop. No slide deck, no obligation.
Straight into Jebron’s calendar · 15 minutes · no obligation
