A customer who has just been in an accident calls whoever answers. Meanwhile your estimators are on the floor and your front desk is fielding "is my car ready yet?" for the fourth time today.
Caller name, callback number, vehicle, what happened, whether it is drivable, and the insurer and claim number where they have it.
The agent never quotes a repair, estimates a timeline, or comments on what an insurer will cover. It captures and routes — your estimator makes every call that matters.
Collision work has two leaks: the estimates that walk out and never book, and the status calls that pile up because nobody has time to call first.
Someone submits a photo estimate request or fills in your contact form at 9pm after a collision. Right now that sits until morning — and by morning their insurer has already steered them somewhere else.
The agent calls back quickly, gets the vehicle and the damage, finds out whether it is an insurance job, and captures when they can bring it in. You start the day with a lead ready for an estimator instead of a cold form fill.
An estimate written and never booked is the most expensive paper in the shop. An agent can follow up a few days later, find out whether the customer is still deciding or went elsewhere, and rebook the ones worth saving.
The same agent can call customers with a status update before they call you — which quietly removes a large share of the inbound your front desk fields every day.
Outbound calling in Canada is regulated, and we treat that as part of the build rather than something you have to figure out. Campaigns run only against contact lists and consent records you confirm during setup, and reminder-style follow-up to your own customers is scoped differently from anything promotional. Who gets called, why, how often, and how opt-outs are handled is agreed with you before the first call goes out. If something you want is not clean, we will say so rather than build it.
Outbound calling is part of the Multi-Location tier, scoped per engagement — Front Desk and Shop Floor cover inbound answering.
The agent stays calm and plain-spoken with someone who has just had an accident, and works through your intake without pretending to assess damage.
Tow-ins and non-drivable vehicles get flagged. Insurance jobs are separated from cash quotes so your estimator knows what they are walking into.
Name, number, vehicle, damage, drivability, insurer and claim number, and a preferred drop-off window — by SMS.
Setup included on Front Desk, custom setup quoted up front on the others. Go past your included calls and overage is billed by the minute — we text you at 80% so it never comes as a surprise.
Live within 2 business days of your setup call.
Cancel anytime before your renewal date and your service runs through the month you have paid for. No contract, no cancellation fee. Payments are non-refundable once onboarding begins.
Live within 3–5 business days of your setup call.
Cancel anytime before your renewal date and your service runs through the month you have paid for. No contract, no cancellation fee. Payments are non-refundable once onboarding begins.
Live within 7–14 business days, depending on scope.
Cancel anytime before your renewal date and your service runs through the month you have paid for. No contract, no cancellation fee. Payments are non-refundable once onboarding begins.
Outbound campaigns are scoped per engagement, including who is called and consent. Book a call to discuss.
Outbound calling — speed-to-lead and service follow-up — is part of the Multi-Location tier and is scoped per engagement. Front Desk and Shop Floor cover inbound call answering.
We will walk through your estimate and status-call volume, and exactly how the intake would work before it reaches your estimator. No slide deck, no obligation.
Straight into Jebron’s calendar · 15 minutes · no obligation
